Subscription terms

How does the subscription work?

When you subscribe, you'll receive your coffee automatically at the frequency you choose. The system renews the charge on your card each cycle and we take care of preparing and sending your order, without you having to do anything.

For example, if you choose a monthly subscription, the payment is processed every month and your coffee arrives at home. That simple.

Can I pause or cancel my subscription?

Yes, whenever you like. From your customer portal you can pause or cancel your subscription at any time, with no lock-in and no penalties.

To reach the customer portal, use the link you received by email with your first subscription order. You can also get there from your account on kasa.coffee.

Can I skip a delivery or change the date?

Of course. From the customer portal you can skip a single delivery or reschedule the date of your next one. Every scheduled delivery has “Skip” and “Reschedule” options.

Ideal for when you're away on holiday, or you simply still have coffee at home.

Can I change the products in my subscription?

Yes. From the customer portal you can edit your subscription: change coffee, adjust the quantity or add new products. Just press the edit button on your active subscription.

What happens if the payment cannot be processed?

If for any reason the charge cannot be completed (expired card, insufficient funds, and so on), you'll get an email with a secure link to update your payment method. The subscription is not cancelled automatically; it simply pauses until you update your details.